📋 Digital Product Policy

Since all our products are digital Canva templates, no physical items are shipped, and files are delivered instantly after purchase. Because of the digital nature of our products:

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No Returns or Exchanges

All digital sales are final
  • All sales are final.
  • We cannot accept returns, exchanges, or cancellations once your order has been completed and files are delivered.
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When We Can Help

We're committed to your success

We're committed to making sure you have a smooth experience! Please reach out to us if:

  • You are having trouble accessing your template link.
  • You received the wrong file or the file is missing.
  • There is a technical issue preventing you from editing your template.

If any of these issues occur, we'll work with you to fix the problem or resend the correct files as quickly as possible.

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Canva Pro Elements

Subscription requirements

Some templates may include graphics, images, or fonts that require a Canva Pro subscription. If you are using Canva Free, you can replace these with free elements, or upgrade to Canva Pro (a free 30-day trial is available for new users).

Please note: We cannot issue refunds due to Canva subscription requirements.

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Our Promise

We're here to support you

While refunds aren't possible for digital products, we're always here to help. Our support team can guide you through edits, customization tips, and even advise on extended or exclusive license upgrades if needed.

❓ Common Questions

👉 Digital products are instantly delivered. Once a template is downloaded, it cannot be returned, which is why all sales are final. We encourage you to review product details before purchasing.

👉 We’re here to help! If you’re having trouble accessing your template link or received the wrong file, contact us at support@templatecrate.com, and we’ll resolve the issue promptly.

👉 No, refunds are not available. Some templates include Canva Pro elements, but you can replace them with free elements in Canva Free or upgrade to Canva Pro. Check template descriptions for details.

👉 Yes! Our support team can provide guidance on editing templates and offer tips for customization. Reach out to support@templatecrate.com for assistance.

📩 Need Assistance?

If you have questions or need help with your files, please contact us:

📧 support@templatecrate.com